Fast Dispatch

FAQ's

Q : How long have you been established?

A : We have been in business since 1999 and have been trading as an online store since 2009 and until July 2015 had bricks and mortar stores. Presently our offer is online only.

Q : What is your refund/returns policy?

A : Our online refund and returns policy can be found udner the 'Returns Policy' section

Q : Im looking for a particular item or size - can you help me?

A : Yes, of course.  Contact us through the Customerservices@fussnation.com e-mail address and we will immediately look into your query.

Q : I have a complaint.  Who do I need to talk to?

A : You can call us on our main number stated on the homepage of the website, or alternatively, e-mail us at Customerservices@fussynation.com and we will deal with your complaint immediately.

Q : I received a faulty item.  What is the procedure?

A : In the very rare event of us supplying faulty goods, please contact customerservices@fussynation.com detailing the invoice number, the faulty product, and whether a refund, replacement, or a repair is required.  We will advise on how the return is then administered.  We will need to be advised of faulty goods within 5 working days of receipt.

Q : Im based outside the UK, what are delivery costs?

A : Please refer to the delivery details section of our website.

Q : By what means do you send orders?

A : Our orders are sent via Royal Mail tracked post or DHL tracked delivery.

Q : We have an item / brand we think would work well in Fussy Nation.  Who do we contact?

A : We have a separate email address for trade enquiries. Contact us through Sales@fussynation.com