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Q : How long have you been established?

A : Unlike many conventional website operators, we are a bricks and mortar retailer whose business has been established since 1999.  Our first store is the Portobello Road, Notting Hill store, the Whiteleys Store has been in existence since 2009.

Q : Where is your store in Whiteleys Shopping Centre?

A : We are on the 1st floor of The Whiteleys Shopping Centre, Queensway, London, W2.  Whiteleys is a historic Central London landmark building, currently housing a number of shops, a cinema, and restaurants. The nearest tubes are : Queensway or Bayswater.

Q : Is everything you sell represented online?

A : 95% of our lines are now available online. 

Q : What is your refund/returns policy?

A : Our online refund and returns policy can be found uner the 'Returns Policy' section

Q : How can I get a job at Fussy Nation?

A : In the first instance, contact us at telling us why you would like to work for Fussy Nation, and what job opportunity interests you. We would normally reply within two weeks.

Q : Im looking for a particular item or size - can you help me?

A : Yes, of course.  Contact us through the e-mail address and we will immediately look into your query.

Q : I have a complaint.  Who do I need to talk to?

A : You can call us on our main number stated on the homepage of the website, or alternatively, e-mail us at and we will deal with your complaint immediately.

Q : I received a faulty item.  What is the procedure?

A : In the very rare event of us supplying faulty goods, please contact detailing the invoice number, the faulty product, and whether a refund, replacement, or a repair is required.  We will advise on how the return is then administered.  We will need to be advised of faulty goods within 5 working days of receipt.

Q : Im based outside the UK, what are delivery costs?

A : Please refer to the delivery details section of our website.

Q : We have an item / brand we think would work well in Fussy Nation.  Who do we contact?

A : We have a separate email address for trade enquiries. Contact us through