Q : How long have you been established?
A : Unlike many conventional website operators, we are a bricks and mortar retailer whose business has been established since 1999. Our first store is the Portobello Road, Notting Hill store, the Whiteleys Store has been in existence since 2009.
Q : Where is your store in Whiteleys Shopping Centre?
A : We are on the 1st floor of The Whiteleys Shopping Centre, Queensway, London, W2. Whiteleys is a historic Central London landmark building, currently housing a number of shops, a cinema, and restaurants. The nearest tubes are : Queensway or Bayswater.
Q : Is everything you sell represented online?
A : 95% of our lines are now available online.
Q : What is your refund/returns policy?
A : Our online refund and returns policy can be found uner the 'Returns Policy' section
Q : How can I get a job at Fussy Nation?
A : In the first instance, contact us at Careers@fussynation.com telling us why you would like to work for Fussy Nation, and what job opportunity interests you. We would normally reply within two weeks.
Q : Im looking for a particular item or size - can you help me?
A : Yes, of course. Contact us through the Customerservices@fussnation.com e-mail address and we will immediately look into your query.
Q : I have a complaint. Who do I need to talk to?
A : You can call us on our main number stated on the homepage of the website, or alternatively, e-mail us at Customerservices@fussynation.com and we will deal with your complaint immediately.
Q : I received a faulty item. What is the procedure?
A : In the very rare event of us supplying faulty goods, please contact firstname.lastname@example.org detailing the invoice number, the faulty product, and whether a refund, replacement, or a repair is required. We will advise on how the return is then administered. We will need to be advised of faulty goods within 5 working days of receipt.
Q : Im based outside the UK, what are delivery costs?
A : Please refer to the delivery details section of our website.
Q : We have an item / brand we think would work well in Fussy Nation. Who do we contact?
A : We have a separate email address for trade enquiries. Contact us through Sales@fussynation.com